Terms and Conditions - Accommodation
Payment methods and cancellation
- Payment by bank transfer to the ACCOMMODATION account by the end date stated on the offer received by e-mail.
- Cancellation period 30 days before the date of arrival.
- Within the 30-day notice, we can charge you for the total reservation amount. After the cancellation period, we retain the debited amount, with no possible refund.
- Suppose you wish to make any changes, like changing dates. Please inform us in writing via e-mail at least 14 days before your stay. We will try our best to fulfill your wishes, but we can’t guarantee it will be possible.
- Leaving early, before the end of the whole reservation period, will not be refunded.
Check-in and Check-out
Prijava: od 15,00 h – 20;00 h
Check out: until 11:00 h
Late check-out might be possible, depending on availability.
Only checked-in guests are permitted to stay in the apartment.
Please be aware that any guests who are not checked-in and are found residing inside the property will be asked to leave immediately, your stay will be terminated, and a refund will be declined.
OBLIGATIONS AND RESPONSIBILITIES OF THE GUEST
- As a guest, you must have a valid travel document and abide by the house rules and instructions of the property staff. (House rules available in every building and info flyer)
- The guest is obliged to keep the property and all furniture, decoration, equipment, and the environment in the same condition as they were at the beginning of the service. He bears responsibility for any damage and is obliged to reimburse the cost to the facility.
- The Campsite is not responsible for damaged, destroyed, lost luggage or theft. Therefore, Any valuables in the apartment, Campsite, camper, etc., are left at your own risk. The Campsite bears no responsibility for the loss of the same if they have not been reported and stored in a safe at the reception.
- Loss of belongings or theft is reported to the reception and the nearest police station.
Pets are only allowed in a few bungalows. Please visit the accommodation website and check each apartment type for pet information.
We only allow max—of two pets per accommodation.
- By paying for the reservation, the guest fully accepts the program and the conditions set out here.
- Tourist tax is calculated according to the applicable legal regulations, and the guest must pay the same at check-in. Tourist tax is not included in the price.
- At the property, it is not possible to reside for quarantine purposes.
- No, bachelorette or similar parties are allowed inside the accommodation.
- Smoking inside the accommodation is forbidden.
WE ACCEPT RESERVATIONS AND INQUIRIES ONLY IN WRITING FORM (E-MAIL)
Jezerska 6, 10437 Rakitje
OIB: 31079913980 MB: 02643731