BOOKING TERMS AND CONDITIONS

PAYMENT AND CANCELLATION OF RESERVATIONS

 

  • Payment in advance via a valid credit card (Visa, Maestro, Mastercard, Vpay) which is added while booking.
  • Cancellation period 14 days before arrival
  • After the cancellation period we can charge you for the full amount of overnight stay per accommodation unit. After the cancellation period, we retain the amount charged.
  • If you want to make changes to an already confirmed reservation, you must notify the facility in writing (by e-mail) as soon as possible, at least 20 days in advance. We will do our best to fulfil your wishes, but we cannot guarantee in advance that the same will be possible.
  • The guest is obliged to pay the amount for the entire reservation period, an eraly departure than booked will not be refunded.

 

CHECK-IN AND CHECK-OUT 

Check-in: from 13:00h – 20:00h (in the season until 22:00)
Check-out: 9:00h  – 12:00h

The campsite is assigned by the reception staff upon arrival. If you want to book a certain pitch, you must mention it before booking.

The pitch must be vacated by 12:00, if the vehicle has not left the pitch, it will be removed at the expense of the guest.

 

HOUSE RULES

  • Only guests who have registered at the reception are allowed to stay at the campsite.
  • As a guest, you are required to have valid travel documents, and to follow the house rules and instructions of the camp staff.
  • All visitors must report to reception first. The pitch number is given at the reception.
  • All visitors must report to reception first. The pitch number is given at the reception.
  • Causing any kind of damage to the vegetation, taking gravel from the beach or any construction work on the camp site is strictly prohibited.
  • Covering the grass with carpets or any kind of covers is not allowed.
  • Entrance by car is only possible from 8:00 to 23:00, If you need to check out earlier, please ask for permission at the reception.
  • Open fires are prohibited by law. On the campiste you can use only gas and electric barbecues.
  • Please do not make any kind of noise that may disturb other guests, quiet time is from 23:00 to 8:00.
  • The maximum speed of vehicles driving in the camp is 10Km/h. Pedestrians in the camp have priority over vehicles.
  • Guests are required to keep the space they use tidy and orderly, and to make sure that the toilet blocks are cleaned after use.
  • Please collect garbage in plastic bags and dispose of it in the appropriate containers.
  • Please keep your laundry, shoes, and car in your own allocated space and avoid spreading out onto your neighbor’s pitches.
  • It is not allowed to wash dishes or laundry outside the designated area.
  • Dog owners are required to register their pets at the reception, providing the vaccination card. Owners are required to keep their dogs on a leash and clean up their faeces. Violation of these rules shall be subject to financial sanctions.
  • Washing caravans/mobile homes on the campsite is not allowed.
  • For safety reasons faulty electrical installations will be excluded from the campsite power network.

 

OBLIGATIONS AND RESPONSIBILITIES OF THE GUEST

  • The camp is not responsible for damaged, destroyed or lost luggage and property, as well as for theft of the same.
  • Guests are advised to insure their belongings. The camp does not bear any responsibility for the loss of the same if they were not reported and stored in the safe at the reception.
  • We are not liable for any damage caused by force majeure (storm, flood, fire, earthquake, tree fall, and similar)
  • The camp is a place located in nature where there are domestic animals, which are free, and is not responsible for the same.
  • Loss of property or theft is reported to the reception and the competent police station. If you find forgotten/left items, please bring them immediately to the reception.
  • Payment of fees has to be done before check out, preferably in advance. If you fail to pay before checkout, extra charges will apply
  • You can submit your complaints and suggestions on our e-mail address: info@campzagreb.com
  • Failure to observe these house rules may lead to denying the possibility of your further stay at the campsite. Leaving without paying will result in notifying the police, and contacting your embassy.

NOTE!

By paying for the reservation, the guest fully accepts the program and the conditions set out here for the provision of accommodation in private facilities.

It is not possible to stay in the facility for quarantine purposes due to coronavirus (COVID-19).

The tourist tax is calculated according to the valid legal regulations, and the guest is obliged to pay to the facility at the same time as the payment for the accommodation service.Tourist tax is not included inthe price of accommodation.

 

 

Zagreb-Kamp d.o.o
Jezerska 6, 10437 Rakitje

OIB: 31079913980 MB: 02643731