General Booking Conditions

 

PAYMENT AND CANCELLATION OF RESERVATION

  • Payment in advance via transfer / transaction to the ACCOMMODATION account by the date specified in the reservation offer.
  • Cancellation Policy 14 days before the date of arrival.
  • Within the notice period we can charge you for the full amount of the night per accommodation unit. To cancel a reservation after the cancellation period, we retain the charged amount.
  • If you want to make changes after the already confirmed reservation, you must notify the facility in writing (by e-mail) as soon as possible, at least 3 days in advance. We will do our best to satisfy your wishes, but it cannot guarantee in advance that the same will be possible.

 

CHECK-IN AND CHECK OUT

Check-in: from 15:00 – 20:00
Check-out: no later than 11.00
Early check-in and later check-out are possible at an additional cost and subject to availability of the apartment.

If the person who is not registered during the check-in is in the apartment, we will terminate your stay without the possibility of a refund.
All persons inside the apartment must be registered at the reception.

 

OBLIGATIONS AND RESPONSIBILITIES OF THE GUEST

As a guest, you are required to have valid travel documents, and to follow the house rules and instructions of the hotel staff. (house rules available in each apartment)
The guest is obliged to keep the property, as well as all furniture, decoration, equipment and environment in the same condition and conditions as they were at the beginning of using the service. For any type of damage the guest bears responsibility and for the same he is obliged to reimburse the cost of the facility.

The Accommodation is not responsible for damaged, destroyed or lost luggage, as well as for theft of the same. You leave any valuables in the apartment of the facility at your own risk.

The facility does not bear any responsibility for their loss if they have not been reported and stored in the safe.
Loss of property or theft is reported to the reception and to the relevant police station.

 

PETS

Bringing pets is allowed in certain apartments for a fee and deposit.
information available on each page of the accommodation and through inquiries to the reception.

 

NOTE!

By paying for the reservation, the guest fully accepts the program and the conditions set out here for the provision of accommodation in private facilities.

It is not possible to stay in the facility for quarantine purposes due to coronavirus (COVID-19).

It is not possible to hold bachelor, bachelorette and similar parties in the facility.

SMOKING is strictly prohibited in all accommodation units!

The tourist tax is calculated according to the valid legal regulations, and the guest is obliged to pay to the facility at the same time as the payment for the accommodation service.Tourist tax is not included inthe price of accommodation.

 

ESERVATIONS AND INQUIRIES ARE RECEIVED EXCLUSIVELY IN WRITING (E-MAIL)

 

Zagreb-Kamp d.o.o
Jezerska 6, 10437 Rakitje

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